Regular maintenance notice

Regular Maintenance notice

We're going to carry out weekly regular maintenance on every Sat and Sun from 01:00 HKT to 04:30 HKT to serve you better in the future. While we're working under the hood, the following services will be temporarily impacted:
- WeLab Bank App
- WeLab Mastercard® Debit Card (including ATM cash withdrawal and Transfers to/from your WeLab Bank account)
- Subscribe+ for Apple Products

Heads up: Debit Card System Maintenance Notice

- System maintenance will be carried out at the below schedule on 23 Mar 2025 09:00 to 11:00 HKT.

While we're working under the hood, the following service(s) of WeLab Mastercard Debit Card will be temporarily impacted:

- Card Transaction

- ATM Cash Withdrawal via Cirrus Network

- Card Details Checking in the app

- Apple Pay Provisioning

- Card Pin Reset

- New Debit Card Number Arrangement (including new application and report card lost)

- Freeze and Unfreeze Debit card

Thanks for your understanding.