Regular maintenance notice

Regular Maintenance notice

We're going to carry out weekly regular maintenance on every Sat and Sun from 01:00 HKT to 04:30 HKT to serve you better in the future. While we're working under the hood, the following services will be temporarily impacted:
- WeLab Bank App
- WeLab Mastercard® Debit Card (including ATM cash withdrawal and Transfers to/from your WeLab Bank account)
- Subscribe+ for Apple Products

Heads up: Debit Card System Maintenance Notice

- Debit Card system maintenance will be carried out on 16 APR 2025 00:00 to 00:30 HKT.

While we're working under the hood, the following service(s) of WeLab Mastercard® Debit Card will be temporarily impacted:

- Card Transaction

- ATM Cash Withdrawal via Cirrus Network

- View Debit Card Details in the app

- Apple Pay Provisioning

- Card Pin Reset

- New Debit Card Number Arrangement (including new application and report card lost)

- Freeze and Unfreeze Debit card

Heads up: FPS maintenance

- Maintenance on FPS system will be conducted on 20 Apr 2025 00:45 to 11:15 HKT. FPS-related services will not be available during that period. Please make advance arrangements for your payment activities if necessary. We apologize for any inconvenience this may cause.

Thanks for your understanding.