Bank Account
Account Opening
- What currencies are available for deposit accounts?
- What supporting documents are required for the person accompanying and assisting a person with intellectual disabilities (PWIDs) to open a bank account?
- What are your tips for taking pictures of my HKID and my selfie?
- Why do I need to provide a mobile number and email address?
- Who is eligible for opening a deposit account?
- Can I open a joint name Core Account?
- Why do I need to take a selfie and a picture of my HKID during the account opening?
- What accounts and services can a person with intellectual disabilities (PWIDs) open?
Account Operations
- Why am I always being asked to verify my identity?
- What is “Real-name Registration Programme for Subscriber Identification Module (SIM) Cards”？
- How do I know if I am applying for banking services as a person with intellectual disabilities (PWIDs)?
- I want to file a complaint, what should I do and how will you handle it?
- I have a pre-paid SIM card not registered under my real name, what should I do?
- How can I check the balance and transaction history of my HKD or other foreign currencies accounts?
- If I mistakenly turned off the app notifications from WeLab Bank, what should I do?
- What should I do if I suspect my account has been stolen?
- Can I cancel specific Foreign Currency in my Core Account only?
- What is included in my Total Balance (HKD equivalent)? And how is it calculated?
- General Service Charges
- What do I do if I want to close my account?
- I would like to change my Bank’s registered mobile number instead, what should I do?
- When will the Core Account interest amount will be credited to the Core Account?
- What are bogus calls? What should I do if I think I have received a bogus call?
- What versions of Android and iOS operating system are supported?
- I want to file a query, what should I do and how will you handle it?
- Is the app or web bank usable for persons with hearing impairment or visual impairment?
- Why does the Nov 2021 monthly statement show that the transaction record of the Nov Core Account interest amount is on the last day of Nov, while the Dec 2021 monthly statement shows the interest amount for Nov is on the first day of Dec?
- Can a person with intellectual disabilities (PWIDs) apply for banking services?
- Can I still log in to my account if I install the app on my new mobile phone?
- Where can I find my account number?
- How do I change my password?
- How can I check and download my eStatement?
- What should I do if I want to get a paper statement?
- Do you support any paper cheque/provide any cheque book?
- If I do not want to receive app notifications from WeLab Bank, what should I do?
- Where can I read the "Hong Kong Association of Bank’s Code of Banking Practice" ?
- How a person with intellectual disabilities (PWIDs) apply for banking services at WeLab Bank?
- As a person with intellectual disabilities (PWID), who can I bring to accompany and assist me to open a bank account in person?
- How the Terms and Conditions of "set-off" under the Account Terms impact me?
- Why does my Core Account become dormant?
- What service will be unavailable if my Core Account becomes dormant?
- My Core Account is being dormant, can I reactivate and use it again?
- What I need to do next after I have contacted you to request for reactivating my Core Account which is dormant?
- I missed registering my prepaid card with real name before 23rd February 2023, and now I am unable to login to WeLab Bank App. What should I do?
- How do I enable biometric log in for the app?
- I can't receive any one-time passwords (OTP) via SMS from WeLab Bank. What should I do?
