You should change your log in password immediately and call our Customer Service Hotline at (852) 3898 6988.If it is during non-office hours of our Customer Service Hotline, you may freeze your Debit Card instantly via our telephone system by inputting below information:- Date of birth
- The Bank’s registered mobile number
- HKID number / People s Republic of China Resident ID numberCustomer Service Hotline office hour: 0900 – 22:30, Monday to Sunday (including Public Holiday)
Bank Account
- Deposits
- Wealth
- Loan
- Debit Card and ATM
- Add and Send Money
- SMS Sender Registration Scheme
- Malware Protection Measures
- What is WeLab Bank
- Account Opening for Mainland Chinese Visitors in Hong Kong
- Frequently Asked Questions
- Bank Account
- Subscribe+ for Apple Product
- Suspending screen capture and recording and screen mirroring functions on Android devices
- FX services
- Contact Us
- Go back
- Deposits
- Wealth
- Loan
- Debit Card and ATM
- Add and Send Money
- SMS Sender Registration Scheme
- Malware Protection Measures
- What is WeLab Bank
- Account Opening for Mainland Chinese Visitors in Hong Kong
- Frequently Asked Questions
- Bank Account
- Subscribe+ for Apple Product
- Suspending screen capture and recording and screen mirroring functions on Android devices
- FX services
- Contact Us
What should I do if I suspect my account has been stolen?
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