I received an SMS from "WeLab Bank", is it true?
To help the public verify if an SMS sender address is authentic for combatting fraudulent activities, the Office of the Communications Authority (OFCA), along with the telecommunications and bank industry, has established the SMS Sender Registration Scheme (Scheme).To make it easier for you to identify if an SMS is sent from us, starting from 28 Jan 2024, we will be using registered sender IDs with prefix "#", i.e. “#WeLab.Bank”, to send SMS messages to you.If you receive an SMS message that is not from "#WeLab.Bank", which asks you to provide any sensitive personal information or account details, it is recommended not to reply or open any links or attachments. Please call our customer service hotline at (852) 3898 6988 immediately for verification.
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