Why do I no longer receive the one-time password (OTP) via SMS from WeLab Bank when making online purchases?
To protect your account safety, starting from 28 January 2024, you will need to log in to WeLab Bank and use Biometric Authentication or Mobile Security Key to confirm the transaction when you make an online purchase with WeLab Debit Card, while the OTP will be temporarily disabled.If you have not enabled biometric authentication or have forgotten your mobile security key, to ensure that you can purchase online more smoothly, please login to My account > Setting > Change mobile security key / Face ID to activate or reset the relevant services.For any questions, please contact our CS hotline at (852) 3898 6988.
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